Frequently Asked Questions

About the Zotto Mattress

HOW MUCH DOES A ZOTTO MATTRESS COST?

Please see our price breakdown by size below…

  • Twin: $550.00
  • Twin XL: $600.00
  • Full: $750.00
  • Queen: $875.00
  • King: $995.00
  • Cal King: $995.00

All mattresses ship FREE to the continental United States. Order Today!

DO I NEED TO KEEP THE BOX IN CASE I DECIDE TO RETURN THE MATTRESS?

No, you do not need to keep the packaging in order to take advantage of our 100 night guarantee.  

If you decide the Zotto Mattress isn’t a fit for you, we will arrange to have the mattress picked up from your home at a time that is convenient for you, you don’t have to lift a finger.

WHY ARE ZOTTO MATTRESSES SO MUCH LESS EXPENSIVE THEN OTHER TOP QUALITY MATTRESSES?

Most retailers have a tremendous amount of overhead for things like payroll, commissions, rent, utilities, insurance etc. and those costs are built into the price of their mattresses. At Zotto we ship direct from the factory, cutting out most of that overhead and passing the savings on to you.

DO YOU RESELL USED MATTRESSES?

No, Zotto does not resell used mattresses.  All mattresses sold are new.

All returned mattresses are donated to charity.

DO YOUR MATTRESSES CONTAIN LATEX?

No, the Zotto Mattress does not contain any latex.

Through years of research we have developed a hybrid-foam material that mimics the bounce and recovery of latex for the perfect balance of comfort and support.

DO YOU OFFER DISCOUNTS OR RUN SALES?

We do not believe in sneaky gimmicks to lure you in. No high-pressure salespeople and no holiday clearance sales. We offer the Zotto mattresses at the same low price everyday!

WHAT CARRIER DO YOU USE FOR SHIPPING?

Zotto contracts with FedEx – the best in the shipping business.

WHAT ARE THE MATTRESS DIMENSIONS?

Zotto mattresses are built to exacting specifications following traditional mattress sizing. For example, if you’re replacing a standard Queen coil spring mattress, your Zotto Queen mattress will fit perfectly onto your existing bed frame or box spring.

  • Twin: 39” X 75” X 10” / Weighs 61lbs
  • Twin XL: 39” X 80” X 10” / Weighs 64 lbs
  • Full: 54” X 75” X 10” / Weighs 84 lbs
  • Queen: 60” X 80” X10” / Weighs 97 lbs
  • King: 76” X 80” X 10” / Weighs 120lbs
  • Cal King: 72” X 84” X 10” / Weighs 121 lbs
DO I NEED SPECIAL SHEETS FOR MY ZOTTO?

Standard bed sheets will work perfectly fine. In case you were wondering the Zotto is 10” thick.

SHOULD I USE A MATTRESS PROTECTOR ON MY ZOTTO?

We do not recommend the use of a mattress protector.  The cooling effect of the Zotto mattress is much more effective when the surface of the mattress is in close proximity to your skin, and when the mattress is free to breath.  Also, the Zotto cover is removable and machine washable.

WILL I BE ABLE TO TRACK MY ORDER STATUS ONLINE?

Absolutely and we are here to assist as well. Feel free to give us a call or shoot us an email.

CAN YOU SHIP OUTSIDE OF USA?

At this time we only ship within the United States (except Alaska and Hawaii). We have big plans however and we hope to one-day take Zotto around the world.

CAN I USE MY HEATING PAD?

Sure, a heating pad used properly will not damage your Zotto mattress.

HOW THICK IS A ZOTTO MATTRESS?

The Zotto is 10” thick (see “how many layers is your mattress” for a breakdown of each layer).

DOES A ZOTTO MATTRESS SLEEP HOT?

Absolutely not!

Our top layer, the ThermaPhaseTM comfort layer, is the culmination of years of development.  Our comfort layer combines two different phase-change materials that target temperatures on both ends of the optimal sleep zone.

Upon reaching an ideal sleeping temperature, the phase change material undergoes a molecular transformation that works to maintain the temperature at the optimal level. This results in a mattress that will keep you cool when its warm, and will help keep you warm when its cold. 

There is not a more technologically advanced, or more comfortable mattress available, period.

WILL I FEEL MOVEMENT IF SOMEONE ELSE IS IN MY BED?

No, our Transition layer provides just the right amount of “localized” bounce to minimize movements that may disturb or wake your sleeping partner. Most other mattress companies skip this step, Zotto doesn’t.

WHY ONLY ONE CHOICE PER SIZE?

The Zotto bed was designed with the perfect amount of comfort, support, and bounce for anyone. Unless you like sleeping on the floor or in a bed so soft it lacks proper support, the Zotto will deliver great sleep night after night. We offer FREE shipping and a 100 night risk free trial so you have nothing to lose – and only quality sleep to gain. Give Zotto a chance. You’ll be glad you did!

HOW DO YOU GET IT IN THE BOX?

It’s magic! Well not really…The Zotto is compressed, sealed and rolled using a very expensive and specialized piece of equipment. After assembly of the foam layers and Zotto cover, the mattress is place into the compressing machine where the “magic” happens. Once inside, pressure is applied slowly and evenly from the top and the sides. After it is compressed, air is removed and the mattress is sealed airtight. For the final step, the Zotto is rolled up and placed into the Zotto’s fortified shipping box.

HOW LONG WILL THE MATTRESS TAKE TO RETURN TO ITS NORMAL SIZE?

You can sleep on your Zotto right away after unpacking, but it may take 24 – 48 hours to expand to the full advertised dimensions.

WILL THERE BE ANY ODOR WHEN I OPEN MY MATTRESS?

There will be very little odor if any, outside of a new mattress smell. If you do experience any odor it will dissipate quickly.

HOW DOES THE 100-NIGHT RISK FREE TRIAL WORK?

It’s simple…Once you receive your mattress, we ask that you sleep on it for at least 30 nights. This will give your body time to acclimate. If after 30 nights you are not satisfied with your Zotto, simply email our customer service department, and we will make arrangements for it to be picked up. Once it’s picked up, simply email us your donation receipt and we’ll process your complete refund.

WILL YOU PICK UP MY MATTRESS IF I RETURN IT?

We will make arrangements with a local charity to pick up your mattress, just be sure to obtain the receipt from them to send to us to process your refund.

WILL MY ZOTTO SINK IN THE MIDDLE?

Your Zotto was technologically designed to prevent sinking or sagging. How do we do this? We use high quality memory foam plus a “secret weapon” – Energex™ transition foam infused into our Transition layer.

CAN I USE MY ZOTTO ON AN ADJUSTABLE FRAME?

Yes, and please give us a call and let us know what type of frame you used. We would love to hear about your experience using your Zotto on an adjustable frame!

IS A ZOTTO FIRE RETARDANT?

Yes it is. Though it is not fireproof, each Zotto mattress core is fitted with a fire retardant “sock” that is designed to suffocate a fire from the oxygen it needs to burn.

IS A ZOTTO MATTRESS GOOD FOR TWO PEOPLE?

The Transition layer of the Zotto localizes movement, creating separate sleep zones for you and your partner. If your partner tends to toss and turn throughout the night, any disturbance to you is minimized. That makes for more restful sleep and a happier relationship with your significant other!

WHAT IS THE COVER MADE OF?

Our tufted mattress cover is made of high-grade polyester with 4-way stretch.

HOW DOES A ZOTTO MATTRESS STAY SO COOL?

Our top layer, the ThermaPhaseTM comfort layer, is the culmination of years of development.  Our comfort layer combines two different phase-change materials that target temperatures on both ends of the optimal sleep zone.

Upon reaching an ideal sleeping temperature, the phase change material undergoes a molecular transformation that works to maintain the temperature at the optimal level. This results in a mattress that will keep you cool when its warm, and will help keep you warm when its cold. 

There is not a more technologically advanced, or more comfortable mattress available, period.

HOW LONG DOES THE MATTRESS LAST?

Through proprietary formulations, our foam is of the highest quality and our mattresses are built to last. You can expect Zotto’s foam layers to hold up and provide a consistently great sleep experience well beyond 10 years. The foam will bounce back, keep you cool and ensure the best possible sleep you can experience.

CAN I FINANCE MY ZOTTO MATTRESS PURCHASE?

Unfortunately we do not have any financing offers available at this time.

WHERE DO YOU SHIP?

We ship FREE anywhere in the continental United States, except Alaska and Hawaii. We ship directly from our factory in Southern California to your physical address via FedEx. We do not ship to PO boxes or Internationally.

WHAT SIZE IS THE BOX?

The Zotto Mattress ships directly to you in a 19.5” X 19.5” X 44” box to make it easier for you to setup where you want. The convenient packaging makes it easy to move your mattress up stairs, into elevators and other tight places!

HOW LONG DOES IT TAKE TO GET MY MATTRESS?

You can expect to receive your Zotto mattress between 1 to 6 days from date of purchase.

All orders ship the same day when you order before 3pm PT Monday-Friday.

HOW MUCH IS SHIPPING?

Haven’t you heard? Shipping is FREE! (Shipping is not refunded if you decide to return your mattress and you live in Alaska or Hawaii)

WHAT IS YOUR RETURN POLICY?

Our return policy is simple: Though you can return your Zotto at anytime within your 100-night trial, we ask that you sleep on it for at least 30 nights in order to get acclimated to it. If after 30 nights you’re not getting your best sleep ever, simply contact our Support Team and we will make arrangements for it to be picked up and we will refund 100% of your money.  There are no return or pickup fees.

DO YOU PROVIDE A MONEY BACK GUARANTEE?

Yes we offer a 100% money back guarantee for every Zotto Mattress we sell. You’ll have 100 nights to try out your mattress. If you don’t love it, we’ll arrange a return and refund your money.

HOW MANY DAYS DO I HAVE TO RETURN THE MATTRESS?

You have 100 nights to try out your Zotto starting the day your Zotto is delivered. If it’s not for you, simply contact our Support Team to arrange a return and 100% refund.

HOW DO I RETURN THE MATTRESS?

If it is within your 100 nights, simply contact our Support Team and we will make arrangements for it to be picked up.  Please note: a photo of the mattress is required as we are unable to accept returns on damaged mattresses.

HOW LONG IS THE WARRANTY?

A quality inner spring mattress typically lasts 10 years. And that’s exactly how long we warranty the Zotto mattress against defects. It’s one of the best warranties in the business because we can stand by the quality of our craftsmanship.

WHAT IS COVERED?

Please review our limited warranty.

HOW DO I MAKE A CLAIM?

If your mattress is damaged in any way as a result of shipping or a material defect, please let us know immediately by contacting our Support Team at at [email protected].

HOW DO I WASH THE MATTRESS COVER?

We recommend that you remove the mattress cover and spot clean affected areas with a mild detergent. Dab the area rather than rubbing it in and allow the cover to completely dry before installing it back on the mattress.  You may also machine wash the mattress cover using the delicate setting.

CAN I FLIP THE MATTRESS?

Because the Zotto mattress has four sequenced foam layers, each with distinct and important purposes, it cannot be flipped over. We do recommend however that you rotate the mattress 180 degrees every 6-12 months, especially if you sleep alone on one side of the bed.

CAN I FOLD THE MATTRESS?

Not recommended but yes, you can fold the mattress. Due to the nature of our high-quality foam, your Zotto mattress will return to its “normal” form after unfolding.